Refund Policy

 

Last updated: [09/30/2026]

 

This Refund Policy applies to all purchases of digital products (scripts, plugins, and templates for Adobe After Effects, collectively the “Products”) made through the website marco-belli.com (the “Site”), owned by Marco Belli, sole proprietorship based in Italy (the “Licensor”).

This Policy must be read in conjunction with our [License Agreement], which governs the terms of use of the Products.

 

1. Before Requesting a Refund

If you experience any difficulties using our Products, we strongly recommend to contact us and we will do our best to assist you as soon as possible. In many cases, issues can be resolved without the need for a refund.

 

2. Right of Withdrawal (Consumer Purchases)

If you are purchasing as a consumer (a natural person acting for purposes outside your trade, business, or profession), you have the right to withdraw from your purchase within 14 (fourteen) days of the purchase date, without giving any reason.

To exercise your right of withdrawal, please contact us within the 14-day period through one of the following channels:

     

      • The contact form available on the Site

      • By email at marcobelli1981@gmail.com

    Please include your order number and the email address used at checkout. No further documentation or justification is required within this period.

    Upon receipt of a valid withdrawal request, we will process a full refund within 10 (ten) business days, using the same payment method used for the original purchase (PayPal or Stripe). Any License Key associated with the refunded Product will be permanently deactivated immediately upon confirmation of the refund.

     

    3. Refunds for Technical Issues (Within 14 Days of Purchase)

    Within 14 days of purchase, you may be eligible for a refund in the following specific cases. In all cases, we ask that you contact us first and allow us up to 72 hours to attempt to resolve the issue before a refund is processed.

     

    3.1 Product Not as Described

    If the Product does not match its description on the Site, please contact us and provide a screenshot or screen recording clearly explaining the discrepancy. If the issue is not resolved within 72 hours of your report, you are entitled to a full refund.

    3.2 Product Does Not Work Properly

    If the Product is not functioning correctly and you encounter technical problems during use, please contact us and provide a screenshot or screen recording explaining the issue, along with your system details and the version of Adobe After Effects you are using. If we are unable to resolve the problem within 72 hours, you are entitled to a full refund.

    3.3 Accidental Purchase

    If you accidentally purchased a Product and have not downloaded it or activated the License Key, you are entitled to a full refund. Please contact us as soon as possible after the accidental purchase.

    3.4 Support Not Provided

    If you have contacted us for technical support and have not received a response within 72 hours of your request, you are entitled to a refund.

    To request support, please use one of the following contact methods:

       

        • The contact form on the contact page, using the same email address provided at checkout

        • By replying directly to the order confirmation email you received after purchase

      4. Refunds Will Not Be Considered

      We do not consider refund requests in the following cases:

      1. More than 14 days have passed since purchase Refund requests submitted after the 14-day period will not be accepted. Exception: if the 14-day period was exceeded due to a delayed response from our support team (i.e., we failed to respond within 72 hours as stated in Section 3.4), your request may still be considered.

      2. Change of mind or no longer needing the product If you decide after purchase that you no longer need the Product, or simply change your mind, this does not constitute a valid reason for a refund.

      3. Insufficient experience with the product or software Lack of experience with our Products, Adobe After Effects, or related software is not a valid reason for a refund.

      4. System or software does not meet technical requirements If your system does not meet the minimum technical requirements listed on the product page, or if you are not using a compatible version of Adobe After Effects, this does not constitute a valid reason for a refund. Please review the technical requirements before purchasing.

      5. Incompatibility caused by a third-party update after purchase If the Product was functioning correctly at the time of purchase and subsequently stopped working due to a major update of Adobe After Effects or your operating system released after your purchase date, this does not entitle you to a refund.

      6. End-of-life Products If a Product has been declared end-of-life by the Licensor and the 6-month transition support period (as described in our License Agreement, Section 6) has elapsed, no refund will be issued.

      7. License Agreement violations No refund will be issued if the Licensee has violated any term of the License Agreement (e.g., attempted to bypass the License Key system, redistributed the Product, or shared the License Key with third parties).

      8. Incomplete or unsupported refund requests If you believe your issue is covered by this Policy, you must provide all necessary information to support your request: a detailed description of the problem, screenshots, or screen recordings where applicable. Requests submitted without sufficient documentation will not be processed until the required information is provided.

      5. License Key Deactivation upon Refund

      Upon approval and processing of any refund, the License Key associated with the refunded Product will be permanently and immediately deactivated. The Licensee will no longer be entitled to use the Product in any form following the issuance of a refund.

      6. Chargeback Policy

      We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider. We are committed to resolving legitimate issues promptly and fairly.

      If a chargeback is initiated without prior contact, we reserve the right to provide the relevant payment provider (PayPal or Stripe) with evidence of the purchase, delivery of the Product, License Key activation records, and any prior communications, in accordance with our License Agreement.

      Abusive or fraudulent chargeback requests may result in the permanent suspension of access to the Site and any associated accounts.

      7. Refund Processing Times

      Once a refund request has been approved, we will process the refund within 10 (ten) business days. Refunds are issued via the same payment method used at the time of purchase:

         

          • PayPal: refunds are typically reflected in your PayPal account within 3–5 business days after processing.

          • Stripe: refunds may take 5–10 additional business days to appear on your bank statement, depending on your card issuer.

        We are not responsible for any delays caused by your payment provider or bank beyond our processing timeframe.

        8. Business Purchases (B2B)

        If you are purchasing in the course of a trade, business, craft, or profession, the statutory right of withdrawal described in Section 2 does not apply. Refund requests from business customers will be evaluated exclusively under the criteria set out in Section 3 (technical issues) and Section 4, at our sole discretion.

        9. Contact Us

        For any refund request or question related to this Policy, please reach out to us:

           

            • Email: info@aftertools.net

          Please include your order number, the Product name, and a description of your request. We aim to respond to all inquiries within 2 (two) business days.

          This Refund Policy is intended to be read alongside the License Agreement published on this Site. In the event of any conflict between this Policy and the License Agreement, the License Agreement shall prevail. It is recommended that this document be reviewed by a qualified legal professional before final publication.